Shipping rates are determined at checkout based on the selected shipment method and zip code. These are calculated rates from our shipping provider and cannot be adjusted. A valid tracking number will be provided after an order shipment has gone out. If you do not receive one, please reach out to [email protected]
Once an order is shipped out from one of our two locations, Poole Shop is no longer held responsible for any missing, lost, stolen or damaged packages. When an order is received, we carefully examine each item to ensure it is in new condition before sending out for an order. We also carefully package the merchandise to ensure it will arrive undamaged. If you find that your package is missing, lost, stolen or damaged, we strongly encourage you reach out directly to the shipping carrier and file a claim using your provided tracking number. Once a package leaves our building we are unable to accept any claims made against the package.
IN-STORE RETURNS FOR ONLINE ORDERS
We will gladly accept in-store returns on regular-priced, unworn, unwashed, unaltered merchandise when accompanied by a receipt within 7 days of purchased items. The retail amount will be refunded to your original payment method within 7-10 business days. At this time, we regret we cannot offer in-store credit for online returns. All Sale Merchandise is FINAL SALE and not eligible for Returns.
We will happily accept online returns on regular price, unworn, unwashed, unaltered merchandise within 7 days of the receipt of purchased items. Merchandise must be postmarked within 7 days of the receipt of purchased items to be eligible for return. Please allow 7-10 business days from receipt of returned items for funds to appear back in your account. All Sale Merchandise is FINAL SALE and not eligible for Returns.
INITIATING ONLINE RETURNS
Customers must have an account to create a return shipment. If they place orders as guests, they will have to register with the same email address to convert their guest account into a customer account.
Once logged in to your account, navigate to My Orders, and click View for which order you would like to see. At the bottom click the Return Orders button. Fill out the prompted return form by choosing the item you’d like to return and adjusting the quantity on the right-hand side. Click Send to submit your return. We’ll receive this on our end and start processing your return shortly.
Please contact [email protected] for any further questions.
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