RETURNS

Poole Shop understands the challenges of shopping online and ultimately wants you to be happy with your purchase. Below are our return and refund policies for review prior to your purchase.

ONLINE RETURNS POLICY

We will happily accept online returns for regular price, unworn, unwashed, unaltered merchandise within 7 days of the receipt of purchased items, along with the original invoice included. 

The customer is responsible for the cost of return shipping, and merchandise must be postmarked within 7 days of the receipt of purchased items to be eligible for return. 

All Sale Merchandise is FINAL SALE and not eligible for returns or refunds.

Poole Shop is not responsible for any lost, stolen, missing or damaged packages shipped by the customer and cannot offer refunds or store credit for these cases.

We have the right to deny a refund if the merchandise returned does not meet our return policy requirements.

If the above conditions are met, Poole Shop will initiate a refund of the retail amount back to your original payment method. Please allow 7-10 business days for processing

INITIATING ONLINE RETURNS

Customers must have an account to create a return shipment. If you place an order as a guest, you must register with the same email address to convert their guest account into a customer account. 

Once logged in to your account, navigate to My Orders, and click View for which order you would like to see. At the bottom click the Return Orders button. Fill out the prompted return form by choosing the item you’d like to return and adjusting the quantity on the right-hand side. Click Send to submit your return. We’ll receive this on our end and start processing your return shortly.

IN-STORE RETURNS POLICY

We will happily accept in-store returns for regular price, unworn, unwashed, unaltered merchandise within 5 days (24 hours for fine jewelry) of the receipt of purchased items, along with the original invoice included. 

All Sale Merchandise is FINAL SALE and not eligible for returns or refunds.

We have the right to deny a refund if the merchandise returned does not meet our return policy requirements.

If the above conditions are met, Poole Shop will initiate a refund of the retail amount back to your original payment method. Please allow 7-10 business days for processing

SHIPPING

Shipping rates are determined at checkout based on the selected shipment method and zip code entered. These are calculated rates from our shipping provider and cannot be adjusted. A valid tracking number will be provided after an order shipment has gone out. If you do not receive one, please reach out to [email protected] At this time, we do not offer international shipping from the U.S.

DELIVERY

Once an order is shipped out from the store, Poole Shop is no longer held responsible for any missing, lost, stolen or damaged packages. When an order is received, we carefully examine each item to ensure it is in new condition before sending out an order. We also carefully package the merchandise to ensure it will arrive undamaged. If you find that your package is missing, lost, stolen or damaged, we strongly encourage you to reach out directly to the shipping carrier and file a claim using your provided tracking number. Once a package leaves our building we are unable to accept any claims made against the package.

QUESTIONS?
Please contact [email protected] for any further questions.